Privacy Policy

Last updated: 12/02/2019

You must be fun at parties.

Summary:

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Our policy covers

  1. Why we value your privacy
  2. How we collect information
  3. What information we hold
  4. Where we store your information
  5. What we use your information for
  6. Who’s responsible for your information at our company
  7. Who has access to information about you
  8. The steps we take to keep your information private
  9. How to complain
  10. Changes to the policy

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We may ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.

Our website doesn’t use cookies or scripts that were designed to track the websites you visit. For more information about Cookies we do use – please refer to our Cookie Policy.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

We collect your email address when you sign up for one of our newsletters.

Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

What information we hold

  • When you contact us by email or through our website, we collect your name, email address, phone number, a social media username, and the company you work for, if you’ve given us that.
  • If you sign up for a newsletter, we only collect your email address.
  • When you request a proposal from us, we collect your name, email, phone number and company information.

Where we store your information

When you contact us by email or through our website, we store your information in Gmail, our Email/CRM software. If you sign up for a newsletter, we store your email address in MailChimp, which is the marketing platform we prefer. We chose these systems partly for their commitment to security.

What we use your information for

We occasionally use your contact information to send you details of our services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.

Who’s responsible for your information at our company

Eliot Shiner, our Co-Founder, is responsible for the security of your information. You can contact him by email at eliot@bind.media or by phone on (+44) 1225 931074 if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We do not store passwords on accessible notes or spreadsheets and use two-step authentication when it is possible to do so.

The devices we use are protected by a password or fingerprint/facial recognition access. These devices ask for authentication whenever they’re started or after 5 minutes of inactivity.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact eliot@bind.media by email at eliot@bind.media or by phone on (+44) 1225 931074. If you’re the letter-writing type, send your envelope to 3rd Floor, Northgate House, Bath, BA1 1RG.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.